This is a hand crafted pillow made out of soft squishy Material (100% Polyester) and filled with Non-Recycled Fill. Both Sewn and Embroidered here in Long Beach CA.
Incredibly soft and squishy.
Pillows are completely custom. You send me your high resolution picture, I will take care of the rest. We will print the face of the picture as large as possible with about 1 inch around the outside for a hem. The largest we can print is 11 x 17, so the pillow is usually around 9-10 inches on the shortest side. All depends on the shape of the face.
Pillows are completely washable. We do recommend a mild detergent and low heat.
Typically we ship everything the same day except with these pillows. Please allow a little extra time. I can usually get all the pieces together withing 2-3 days. Let me know if there are any time restrictions and I can work with you on that.
VERY IMPORTANT - I need a high resolution jpg sent to INFO [!at] KNBCGraphics.com. You can also send me the photo thru the conversation platform on Etsy. Either way works fine. Reference your Order ID Number. Also leave a phone number or contact in case we have problems with the photo.
Cell Phone Photos are ok, BUT not if they were texted to you. Only those that originated with your camera or were emailed to you at the maximum size. We would prefer you to send the photos thru a real computer. It would also be wise to send a follow up message stating that you just sent an email with a photo. Just in case it was held up for some reason.
I will do minor adjustments to the photo, but if you have crazy edit expectations, let me know what you want in advance. I can try to accommodate.
Since this is a CUSTOM order with your specifications, it is hard for me to take returns. However, I do want you to be happy. Let me know what is wrong and I can try to remedy it.
We accept all forms of payment.
Most of our shipping is done with USPS. On Occasion we will use FedEx. Shipping to Military is no problem.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
We offer a "No Questions Asked" return policy on un-worn or unused garments. If you are not happy with our stuff or services, please let us know. If returning something, please include a copy of the packing slip or Order ID number and send it back to us. The return address is on the shipping label or you can contact us for it if it was misplaced.
With CUSTOM orders, We regret we cannot accept returns. But contact us if you are not happy. we will try to fix whatever is wrong.
We have no problems with custom orders. We started off this business by doing Bridal parties. Bride and Bridesmaid shirts and tanks and other fun stuff. We then started offering baby clothes, ladies clothes, aprons, dog clothes and just about anything that will fit into the machine.
We also offer corporate logo wear for all types of companies and would love to provide you a quote for your company.
We never keep or sell any information from any of our customers. The only time we use the address is for shipping. We never take the phone number down unless you ask us to call you about an order. Otherwise the only contact you may receive is for questions regarding your order through the "Conversation" process.
We do not take credit cards through the website, this is all handled through third party, In this case it would be Etsy. We have NO access to the credit card numbers or any information that was supplied during the checkout process. We only get a notice when the card has cleared and the order should be shipped.
Please call or message us with any questions you may have.
Sep 25, 2021
Sep 18, 2021
Amazing quality and fast shipping. Thanks!!
Sep 18, 2021
Seller told me picture quality wasn’t good, I asked if it could be fixed. He said his art guy would be in the next day and he would get back to me. He never did. I followed up and he said the pillow shipped. It has background in it and it’s pixelated. Looks nothing like the examples. I contacted seller and he blamed it on me. Terrible customer service.
Sep 1, 2021
I have to say that the communication with the seller was AMAZING! I appreciated his quick responses and attention to detail! I purchased this pillow as a gag gift for someone out of town. I haven't seen the actual product except for a picture that the recipient sent me. It looked great! She was very surprised and we all had a good laugh! lol