This is a hand crafted pillow made out of soft squishy Material (100% Polyester) and filled with Non-Recycled Fill. Both Sewn and Embroidered here in Long Beach CA.
Incredibly soft and squishy.
Pillows are completely custom. You send me your high resolution picture, I will take care of the rest. We will print the face of the picture as large as possible with about 1 inch around the outside for a hem. The largest we can print is 11 x 17, so the pillow is usually around 9-10 inches on the shortest side. All depends on the shape of the face.
Pillows are completely washable. We do recommend a mild detergent and low heat.
Typically we ship everything the same day except with these pillows. Please allow a little extra time. I can usually get all the pieces together withing 2-3 days. Let me know if there are any time restrictions and I can work with you on that.
VERY IMPORTANT - I need a high resolution jpg sent to INFO [!at] KNBCGraphics.com. Reference your Order ID Number. Also leave a phone number or contact incase we have problems with the photo.
Cell Phone Photos are ok, BUT not if they were texted to you. Only those that originated with your camera or were emailed to you at the maximum size. We would prefer you to send the photos thru a real computer. It would also be wise to send a follow up message stating that you just sent an email with a photo. Just in case it was held up for some reason.
We accept all forms of payment.
Most of our shipping is done with USPS. On Occasion we will use FedEx. Shipping to Military is no problem.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
We offer a "No Questions Asked" return policy on un-worn or unused garments. If you are not happy with our stuff or services, please let us know. If returning something, please include a copy of the packing slip or Order ID number and send it back to us. The return address is on the shipping label or you can contact us for it if it was misplaced.
With CUSTOM orders, We regret we cannot accept returns. But contact us if you are not happy. we will try to fix whatever is wrong.
We have no problems with custom orders. We started off this business by doing Bridal parties. Bride and Bridesmaid shirts and tanks and other fun stuff. We then started offering baby clothes, ladies clothes, aprons, dog clothes and just about anything that will fit into the machine.
We also offer corporate logo wear for all types of companies and would love to provide you a quote for your company.
We never keep or sell any information from any of our customers. The only time we use the address is for shipping. We never take the phone number down unless you ask us to call you about an order. Otherwise the only contact you may receive is for questions regarding your order through the "Conversation" process.
We do not take credit cards through the website, this is all handled through third party, In this case it would be Etsy. We have NO access to the credit card numbers or any information that was supplied during the checkout process. We only get a notice when the card has cleared and the order should be shipped.
Please call or message us with any questions you may have.
Mar 14, 2019
Pillow and Customer Service are spot on! The order shipped quick and the product turned out better than imagined. Thank you!
Mar 7, 2019
Best. Gift. Ever. Fast shipping and super soft! We will be ordering more. Customer service is top notch!!!
Feb 26, 2019
My boyfriend and I love it! I especially appreciate Biago accommodating my request to do a two-sided pillow, it turned out great and my boyfriend loves the gift. It shipped fast, and his prudent customer service was great. Thank you Biago!!
Feb 25, 2019
Feb 16, 2019